1. Why you are seeing this Notice
This is a standalone, plain-language notice describing the personal data HEARRT may process for the features you choose to use. It is intended to be understandable independently of the longer HEARRT Privacy Policy. The exact data processed depends on your account, settings and features.
2. Who is responsible
Ekatva Infotech Private Limited (“Ekatva Infotech”, “HEARRT”, “we”, “us” or “our”) operates the HEARRT AI companion service.
3. Personal Data and Why We Process It
| Data category | Examples | Purpose / feature enabled |
|---|---|---|
| Account & registration | Name/display name, email/mobile, account ID, age or age-band | Account creation, authentication, age eligibility, support and security. |
| Conversation & user content | Prompts, messages and optional voice/image/file content | Provide AI responses and requested features; maintain, secure and support the Service. |
| AI memory & personalisation | Preferences, interests, communication preferences, persona settings, continuity information | Memory-enabled continuity and personalisation. |
| Device & technical data | Device type, OS/App version, language, time zone, IP/network information, technical identifiers | Security, fraud prevention, diagnostics, compatibility and operation. |
| Usage & diagnostics | Feature events, performance data, crash information, safety/security events | Operate, secure, troubleshoot and improve reliability and safety. |
| Subscriptions & transactions | Purchase/subscription status and transaction information made available by platform/payment provider | Subscriptions, entitlements, billing support, refunds and administration. |
| Support & grievance data | Information submitted to support/privacy/grievance teams | Respond to requests, investigate complaints and comply with legal obligations. |
4. OpenAI / Third-Party AI Processing
HEARRT uses OpenAI GPT models through the applicable OpenAI API/platform. Where necessary to generate a response or operate an AI feature, relevant prompts, conversation context and other input may be transmitted to the applicable AI provider. HEARRT will configure the service according to its production architecture, contracts and applicable law.
5. What We Do Not Use Private Conversations For
HEARRT does not use private conversations, AI memory or inferred emotional state for behavioural advertising, promotional profiling, product recommendations, cross-selling or upselling, and does not sell personal data.
6. AI Training / Model Improvement
Your conversations or personal data will not be used to train or fine-tune HEARRT or third-party AI models unless such use is permitted by applicable law and, where required, you have provided the specific consent required for that purpose.
7. Consent and Withdrawal
Where consent is the applicable legal basis, HEARRT will request consent for the specified purpose before relevant processing begins. You may withdraw consent through available privacy controls or by contacting us. Withdrawal does not affect processing lawfully completed before withdrawal and does not necessarily stop processing otherwise permitted or required by law.
8. Your Privacy Rights
Subject to applicable law, you may have rights to access information about your personal data, request correction or updating, request erasure, withdraw consent where applicable, and raise a grievance. HEARRT intends to provide these through the Privacy Centre and/or privacy/support channels.
9. Account and Data Deletion
You may initiate account deletion through the available HEARRT deletion mechanism. Deletion is subject to applicable law and lawful retention requirements. Some information may be retained for security, fraud prevention, legal claims, dispute resolution, accounting or other legally permitted purposes.
10. Children
HEARRT is intended for adults and is not directed to children. You must be at least 18 years old (or the higher applicable age of majority). If an underage account is identified, HEARRT may take reasonable steps to restrict or delete it, subject to applicable law.
11. Data Sharing and International Processing
HEARRT may use service providers for AI processing, cloud infrastructure, authentication, security, analytics/diagnostics, payments and support. Some providers may process data outside India where permitted by applicable law.
12. Security and Safety
HEARRT uses reasonable technical and organisational safeguards. Safety, abuse-prevention and security systems may process limited information to detect misuse, protect users and the Service, and investigate incidents. These controls are not intended to create commercial profiles of emotional vulnerability.
13. Complaints / Grievances
Privacy or data-processing complaints may be raised through the HEARRT privacy/grievance channel. Privacy Contact: Rahul Jain | Email: info@hearrtai.com | Grievance Officer: Rahul Jain | Email: info@hearrtai.com | Website: www.hearrtai.com
14. Read Together With
This Notice should be read together with the HEARRT Privacy Policy, Terms & Conditions and AI Safety & Content Policy. Where a feature has additional data requirements, HEARRT may present a more specific notice or permission request before enabling that feature.
Important implementation note
Before publication, replace all bracketed placeholders and reconcile this Notice with the actual production data inventory, OpenAI/API configuration, SDKs, analytics tools, payment flow, retention periods, international processing locations and deletion workflow. The Digital Personal Data Protection Rules, 2025 specify that the applicable notice is to be independently understandable, use clear and plain language, itemise relevant personal data and specify purposes/services, and provide mechanisms for rights and complaints when the relevant provisions are in force.