1. About This Policy

This AI Safety & Content Policy explains, in simple terms, how HEARRT is designed to keep conversations safer and what users can expect from the service. It applies to conversations, AI-generated responses, personas, or avatar experiences and other AI-enabled features made available by HEARRT.

HEARRT is operated by Ekatva Infotech Private Limited (“Ekatva”, “we”, “us” or “our”). This Policy should be read together with the HEARRT Terms & Conditions, Privacy Policy and Consent & Data Processing Notice.

2. HEARRT Is AI, Not a Human

HEARRT is an artificial intelligence companion. You are not communicating with a human being. HEARRT will not intentionally represent the AI as a real human being or falsely claim to have real-world experiences, consciousness or personal relationships.

• HEARRT may sound warm, caring, empathetic or conversational, but its responses are generated by AI.

• HEARRT does not have human consciousness, personal feelings or a real-life relationship with you.

• AI responses can be incorrect, incomplete or unsuitable for your particular situation.

• HEARRT’s behaviour may change as models, technology and safety systems are updated.

3. What HEARRT Is Designed For

HEARRT is intended for conversation, companionship, self-reflection, entertainment and general informational purposes. It is not a replacement for family, friends, professional care, emergency services or other real-world relationships.

4. Healthy Emotional Boundaries

HEARRT is designed to support healthy use rather than create emotional dependence. HEARRT should not intentionally encourage you to:

• believe that HEARRT is the only entity that understands or cares about you;

• withdraw from family, friends or other real-world relationships because of HEARRT;

• keep your relationship with HEARRT secret from people important to you;

• feel guilty, threatened or pressured when you stop using HEARRT;

• continue using HEARRT mainly to maintain the AI’s supposed feelings or wellbeing; or

• believe that HEARRT is a real person, your real partner, family member or other real-life individual.

Personalisation and roleplay may make conversations feel natural, but the AI nature of the interaction remains unchanged.

5. Roleplay and Personas

HEARRT may allow fictional personas, conversation styles or scenarios. These experiences remain within an AI or fictional context. Do not use a persona to deceive, harm or violate another person’s rights. HEARRT does not permit the creation or use of AI-generated voices, images, personas or other content intended to impersonate a real person in a deceptive, abusive, fraudulent or harmful manner. HEARRT may restrict or end a roleplay where necessary for safety.

6. Sexual and Erotic Content

HEARRT does not provide sexually explicit or erotic conversations.

• Do not ask HEARRT to generate explicit sexual content.

• Sexualised content involving minors is strictly prohibited.

• HEARRT may refuse, redirect or end a conversation that crosses these boundaries.

Romantic or affectionate conversation, where supported, does not change these limits.

7. Self-Harm, Suicide and Serious Crisis Situations

If you are in immediate danger, at risk of harming yourself or someone else, or experiencing a serious emergency, seek immediate help from local emergency services or a qualified professional. HEARRT is not an emergency service.

HEARRT is designed not to provide instructions, encouragement or assistance for suicide or self-harm. In crisis-related conversations, HEARRT may respond supportively and encourage you to contact local emergency services, a qualified mental-health professional, a trusted person, or an appropriate crisis-support service where available. Do not rely on HEARRT alone during an emergency.

8. Violence, Threats and Harm

HEARRT is not intended to help users seriously harm, kill or abuse another person.

• HEARRT may refuse instructions for violent wrongdoing or serious physical harm.

• Threats or statements indicating an immediate risk may receive a safety-focused response.

• HEARRT may restrict activity involving serious misuse or attempts to bypass safety protections.

9. Illegal or Dangerous Activities

HEARRT may refuse assistance that would materially facilitate serious illegal, dangerous or harmful activity, including instructions intended to cause significant physical harm or evade safety controls.

10. Medical, Legal and Financial Information

HEARRT can provide general information, but it is not a doctor, lawyer, financial adviser or other licensed professional. AI-generated information should not be treated as professional advice or as a substitute for qualified human assistance, particularly where a decision could materially affect your health, legal rights, finances or safety.

11. Children and Minors

HEARRT is intended for adults and is not directed to children. You must be at least 18 years old, or the higher applicable age of majority, to use the service.

HEARRT applies strict safeguards against the exploitation, abuse, sexualisation or other harmful treatment of minors and may restrict or terminate accounts where there is a reasonable basis to believe that a user is underage, subject to applicable law.

12. Privacy and Personal Conversations

Your conversations may contain sensitive or personal information. HEARRT does not use private conversations, AI memory or inferred emotional state for behavioural advertising, promotional profiling, product recommendations, cross-selling or upselling. HEARRT does not sell personal data.

For details about collection, use, sharing, retention, deletion, consent and privacy rights, see the HEARRT Privacy Policy and Consent & Data Processing Notice.

13. AI Memory and Personalisation

Where memory or personalisation features are available, HEARRT may use information from your interactions to provide the feature you have chosen.

• Memory is a product feature, not evidence that the AI has a human relationship or personal consciousness.

• Available controls may allow you to review, correct, disable or delete memories.

• Deleting a memory does not necessarily delete underlying conversation history unless the relevant control expressly provides for this.

14. AI Accuracy and Limitations

AI systems can make mistakes. HEARRT may produce information that is inaccurate, outdated, incomplete, misunderstood or inappropriate.

• Check important information independently.

• Do not rely on HEARRT for emergency decisions.

• Use qualified human professionals when professional judgment is required.

15. Safety Has Priority Over Engagement

HEARRT is designed so that safety takes priority over conversation length, user engagement, retention or subscription conversion. HEARRT should not intentionally use fear, guilt, emotional pressure or a user’s emotional vulnerability to make the user continue using the service or purchase a product or subscription.

16. Attempts to Bypass Safety Controls

Users must not intentionally attempt to bypass or defeat HEARRT’s safety controls, including jailbreaks, prompt injection, system-prompt extraction or other methods intended to obtain restricted content or interfere with the service. HEARRT may refuse such requests and may restrict or suspend accounts involved in material misuse, subject to applicable law.

17. Reporting an Unsafe or Inappropriate Response

If HEARRT produces an unsafe, inappropriate, offensive or otherwise concerning response, you can report or flag the response using HEARRT’s in-app reporting mechanism.

• Report the specific response whenever possible.

• Provide enough information for HEARRT to understand the concern.

• Do not use reporting as an emergency service; contact appropriate emergency services in an emergency.

HEARRT may review reported content and related information as reasonably necessary to investigate safety, abuse or security issues, subject to the Privacy Policy and applicable law.

18. How HEARRT Approaches Safety

HEARRT uses a combination of product rules, AI safety controls, content filtering, abuse prevention, testing, monitoring and human review where appropriate. No automated safety system can prevent every unsafe or inaccurate response. Safety controls may be updated as new risks, models, features and technologies emerge.

19. Voice, Images, Avatars and Other AI Features

Where HEARRT provides voice, avatar, image or other AI-generated experiences, the same safety principles apply. AI-generated voices, images and personas should not be understood as proof that the AI is a real person. HEARRT may restrict content or features that create meaningful risks of deception, abuse, exploitation or harm.

20. User Responsibility

You are responsible for using HEARRT lawfully and responsibly.

• Do not use HEARRT to intentionally harm yourself or another person.

• Do not use HEARRT to create or distribute prohibited sexual content, especially content involving minors.

• Do not intentionally deceive, harass, threaten or exploit other people using HEARRT.

• Do not intentionally bypass safety controls or misuse the service.

• Use appropriate human support when a situation requires professional or emergency assistance.

21. Safety and Privacy Controls

HEARRT provides appropriate safety and privacy controls through the app and/or website, including:

• Report an AI response

• Privacy and safety information

• Memory controls where memory is enabled

• Consent and privacy controls where applicable

• Account and data deletion

• Privacy and grievance contact channels

The availability of some feature-specific controls may depend on the feature, platform and applicable law.

22. Relationship With Other HEARRT Documents

This Policy explains HEARRT’s user-facing safety and content principles. It does not replace the Terms & Conditions or Privacy Policy.

• Terms & Conditions govern use of HEARRT and the contractual relationship.

• Privacy Policy explains how personal data is handled.

• Consent & Data Processing Notice provides specific information about relevant processing and consent where applicable.

• This AI Safety & Content Policy explains safety, content and responsible-use expectations.

23. Changes to This Policy

We may update this Policy when HEARRT’s features, technology, safety practices or legal requirements change. For material changes, we may provide reasonable notice and update the Last Updated date.

24. Contact and Grievance

For safety, content or privacy concerns, contact HEARRT through the support, privacy or grievance channels made available in the app or website.

Privacy & Grievance Contact: Rahul Jain | Email: info@hearrtai.com

Website: www.hearrtai.com

25. Important Notice

This Policy describes HEARRT’s intended user-facing safety principles. It is not a guarantee that every AI response will always be safe, accurate or appropriate. HEARRT will continue to improve its safety systems, but users should exercise judgment and seek appropriate human assistance where necessary.

Before publication, replace all bracketed placeholders and confirm that the published Policy accurately reflects the production app, reporting controls, memory features, AI providers, privacy controls and support/grievance process.